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I want to upgrade my personal account but it keeps telling me to sign in to my school account.

Explorer | Level 4

Trying to upgrade and can't get to next step because it just keeps prompting me to sign in to my school account.

1 Accepted Solution

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Re: I want to upgrade my personal account but it keeps telling me to sign in to my school account.

Dropboxer
Dropboxer

The previously linked article gives info in another article here on how to disconnect the two accounts.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
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Re: I want to upgrade my personal account but it keeps telling me to sign in to my school account.

Dropboxer
Dropboxer

Hi @sarasuzuki, thanks for joining the Community!

 

Do you have two separate Dropbox accounts, one a personal account and another a work account (on a free team) connected to each other using this method?

 

If so, you might need to disconnect them, upgrade the personal account, and then reconnect them to allow the upgrade to progress.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I want to upgrade my personal account but it keeps telling me to sign in to my school account.

Explorer | Level 4

How do I disconnect them?

Highlighted

Re: I want to upgrade my personal account but it keeps telling me to sign in to my school account.

Dropboxer
Dropboxer

The previously linked article gives info in another article here on how to disconnect the two accounts.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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