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I was billed for a subscription but the email for the account it's under is incorrect, any help?

New member | Level 2
New member | Level 2

I just signed up yesterday by default (I never authorized an account but you billed me $70 so I assume I have an account now). When I try to log on I see that the email address for the user ID is incorrect. It’s off by one letter. I can not get email or use my “new service” on an email account that doesn’t exist. How do I cancel (and get my money back) or make the account where I can use it by changing the login email address?

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Re: I was billed for a subscription but the email for the account it's under is incorrect, any help?

Dropboxer
Dropboxer

Hey there @GK, I'm sorry to hear about the situation there!

 

Just to clarify, are you able to access the Dropbox account with the incorrect email? If so, please try changing the email address associated with the account with the steps outlined here.

 

Now, if you're able to change the email address to one that you can access, you can then submit a ticket with our Support team regarding the billing issue from here.

 

Otherwise, if you're not able to access the account, you can reach out to the team from this page instead while signed out of any Dropbox account. This will allow you to enter an email address, so please enter an email you can access to receive the team's reply.

 

Once you've reached out to the team, you'll get a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided us already here.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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