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I was charged after a Professional trial expired and I would like a refund

I was charged after a Professional trial expired and I would like a refund

Alex0
New member | Level 2

Hey!

Dropbox just deducted SEK 2,029.50 from my account for the "professional" plan..  which I don't need and absolutely don't want.. I tried the free trail for a month and i did change the "plan" befor it would actually start taking charge for it.. but still they deducted money. now what should I do? I've change the plan once again to (basic) but how can I get my money back? 

thanks in advance!!

4 Replies 4

Re: I was charged after a Professional trial expired and I would like a refund

Hannah
Dropboxer
Hey @Alex0, thanks for reaching out to us!

May I reach out to you via email so we can look into this, or did you sort this out?

Since you're on a Professional plan now, you can also contact our support team directly.

Let me know what you'd like to do!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: I was charged after a Professional trial expired and I would like a refund

Alex0
New member | Level 2
Hey! Everything is solved now. Thanks anyways 😊

Re: I was charged after a Professional trial expired and I would like a refund

erielyu
New member | Level 2

I need help with this situation for my account also. Hoping to get Dropbox's assistance on this...

Re: I was charged after a Professional trial expired and I would like a refund

Hannah
Dropboxer
Happy to see that everything's resolved @Alex0!

Sure thing, @erielyu. Since you're on a paid plan, have you tried contacting our support team?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
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    erielyu New member | Level 2
  • User avatar
    Alex0 New member | Level 2
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