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I was charged for the next year despite cancelling my subscription

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I was charged for the next year despite cancelling my subscription

New member | Level 2

hello,

 

i cancelled my account with dropbox, but noticed that you debited me for next year. why?

1 Reply 1
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Re: wrong debit

Super User II

As this is an account related matter, you need to contact Dropbox Support directly. Account related issues cannot be handled on this public forum.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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