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Illegal Charge on Credit Card

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Illegal Charge on Credit Card

New member | Level 2

Hi There,

I have just signed to Dropbox to report a fraud. Some criminal has illegally used my credit card and made two charges for dropbox accounts/licenses. 

These two charges were made on 18/11 and first one is for USD 125 and second for USD 75. I have all the details and have shared with dropbox team via email - awaiting response! IF some kind soul here can help to expedite this follow-up it will be helpful. 

Secondly, what kind of verification does Dropbox have for credit card transactions? As my bank has a mobile token for all online transactions - but I guess this depends on payment gateway? 

1 Reply 1
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Re: Illegal Charge on Credit Card

Dropboxer
Hey @abn1980, sorry to hear about this issue. 
 
I’m here to expedite matters on my end if I can. I haven’t been able to locate an open ticket for the email address connected to your Community profile on our system. Could you include a ticket# in your next message, in order to make sure someone handles it soon? 
 
Once you reply back here, I’ll try to follow-up internally asap & ensure all your payment-related concerns are addressed (according to the info we have on file). 
 
I look forward to hearing back from you!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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