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Impossible to add more space to my Dropbox

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Impossible to add more space to my Dropbox

Explorer | Level 3

I'm trying to add space to my dropbox. 

When I click on the add space link I'm redirected to the login page (though I'm already logged into my account) 

On that login page I have 2 pssobilities: connect with Google or enter login and password 

The problem is that I can't type in my email address to login because there's already an email in the field which I can't change. That email is an old email from a previouos company where I had a business dropbox account. 

 

So I find myself in a strange situation where I'm going in circles from Add more space to a login page (though, again, I'm already logged into my account) with no possibility of doing anything. 

 

So how can I add space in these conditions? 

thank you 

1 Reply 1
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Re: Impossible to add more space to my Dropbox

Dropboxer
Hey @Franckz, thanks for reaching out to us here!
 
Can you just clarify for me exactly what link you're clicking on there so I can make sure we're on the same page? Could you send me a screenshot of this?
 
Also, are you using the option to sign in with an email and password or the Google sign in option? Are you able to try the other option than what you're using now?
 
Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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