Inactive account

Obachan · ‎06-23-2021

Hello, i have an old account and I think my last activity on that account was 2019. I can no longer sign in because I forgot my password, also there is no way for me to reset my password since the email address that was connected to my old dropbox was already deleted on google. I just want a clear answer, since i was inactive on my old dropbox account for almost 2 years, did you manage to delete my account and all my files? Please i need answers. Thank you so much

Mark · ‎06-23-2021

Dropbox delete accounts after 12 months of inactivity, so, yes it will have been deleted by now.

Sorry 😞

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Mark · ‎06-23-2021

Dropbox delete accounts after 12 months of inactivity, so, yes it will have been deleted by now.

Sorry 😞

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Obachan · ‎06-23-2021

Thank you Mark for answering my question. i appreciate it! ☺️☺️

Shannongx · ‎04-28-2022

I just find this app absolutely useless! what and why is the point saving your photo's and then because of an inactive account they have now been removed.

might aswell remove the whole app.

all my memories have now gone because of this stupid silly small little app.

no wonder people dont use this!!!!!!!

Mark · ‎04-28-2022

Accounts are only removed after 12 months of inactivity and after lots of warning emails to say they are going to do so - it doesnt just happen.

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Shannongx · ‎04-29-2022

so can you please advise the app i have on my phone - dropbox app, i havea folder in that app with pictures from 2018-2019-2020-2021-2022 - they have all been removed ?!?!?!?

NO EMAILS?

Rich · ‎04-29-2022

@Shannongx wrote:

so can you please advise the app i have on my phone - dropbox app, i havea folder in that app with pictures from 2018-2019-2020-2021-2022 - they have all been removed ?!?!?!?

As @Mark mentioned, if your account was inactive for more than a year then it would have been deleted due to inactivity. Even if it hadn't been deleted, you stated that you don't remember your password and no longer have access to the email address associated with the account. Because of that, there would be no way for you to sign in to the account even if it did still exist because you have no way to receive the reset information, which is only sent to the email associated with the account.

https://help.dropbox.com/account-access/lost-email-access

Inactive account

Inactive account

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