Incorrect birthday input when joining a Family Plan

[SabinaMaraviglia19]

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a phone number to call now. 

Please I appreciate some help. Thanks. 

[removed per the Community's Guidelines]

[Walter]

Hey @SabinaMaraviglia19, sorry to hear about this.

Would it be OK if I reach out via email to have a further look into this internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community.

Thanks!

[SabinaMaraviglia19 · Accepted solution]

Thank u so much, the problem's been solved. Regards.

[Walter]

Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

See you around the Community and take care!

[Thamsanqa Xekiso]

Hi, 

I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

[Thamsanqa Xekiso]

Hi Walter, 

I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

[Hannah]

Hey @Thamsanqa Xekiso, thanks for reaching out to us. 

Do you mind if I send you an email, so we can figure this out in private?

Let me know!

[patrickmudek]

Dear Dropbox community,

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

[Rich]

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@patrickmudek wrote:

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

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You need to contact Support directly.

• https://help.dropbox.com/account-settings/dropbox-family-age-requirements (bottom of the article)
• https://www.dropbox.com/support

[patrickmudek]

Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?