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Incorrect email entered so I can't verify, what can I do?

Incorrect email entered so I can't verify, what can I do?

Jabbott
New member | Level 2

I received a 12 month upgraded account with my new laptop and when I tried to verify email I realised that I have set it up with a letter missing from my email so I cannot verify (as it is not my email) and I cannot edit the email as there is no option to do so as it only gives me the option to verify. 

Can anyone help?

1 Reply 1

Re: Incorrect email entered so I can't verify, what can I do?

Daphne
Dropboxer

Hi @Jabbott, I'm sorry to hear about the situation!

 

Can you just clarify for me, was the typo made in the beginning of the email, or in the domain after the "@"?

 

Also, are you trying to change the email address via the account settings on the website here?

 

If you try another web browser, or an incognito/private window, do you see the option to "edit" there?

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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