Invalid Email Or Password - Login issue

[Tu R.]

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.

[Ed]

Hi there,

Sorry for the late response - are you still having issues?

[Rikki R.]

I am facing the similar issue.. Getting error "Username Invalid or Incorrect" while trying to login via my Laptop. Last time I logged in to Drop box was through my Tab since then I am facing this issue. Can someone give me the solution for this..

[Steven B.2]

I am having this issue as well. Any guidance Ed?

[Ed]

Hi Rikki, Steven

Are you trying to login on the desktop or website? I'm assuming desktop (as you're currently logged in to post on the Forum). 

If web - can you try it on a diff browser?

If on desktop - which version are you running? 

[Martin L.27]

I haven't changed my password for awhile, it works on the laptop but not my Android phone.  Error message says wrong username or password.  The username and password entered is definitely correct.  I see this issue still hasn't been resolved.

[Rainbear]

I am also having an issue logging into the Dropbox App for Mac on 10.12.4. I can sign into the webpage just fine. The webpage will prompt me for my 2factor authentication from the Google Authenticator, but the app just takes my login and password and fails every time. Help!

[Mark · Accepted solution]

Hi Rainbear,

Are you using a recent version of Dropbox? www.dropbox.com/downloading

Does Dropbox give you any errors when it fails?

[Rainbear]

Redownloaded it today (but yes, I had downloaded it when I posted the comment), and now it's working. Thanks! 🙂

[Jane]

Hey @Rainbear, 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. 

Warm regards, 

JaneA 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]