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Is the Dropbox support worth paying for?

Is the Dropbox support worth paying for?

JY4
Helpful | Level 5

Is it worth paying for the Premium dropbox just to get help with a problem? The discussion here seems to suggest that the support provided is pretty mediocre even for paying customers.

1 Accepted Solution

Accepted Solutions

Re: Is the Dropbox support worth paying for?

Mark
Super User II

Personally I find it very hit and miss - its either superb or shocking. 

 

I currently have two issues open. One has been closed without any sort of resolution/comment as to why it was closed. Reopening it hasnt generated any reply. The other has been open now for 2 months without update or comments apart from my 'any further?' messages. I get that as I am a SU here and I've had an account since the beta days mine sometimes has quirks shall we call them, but, its the complete lack of replies which is more infuriating. 

 

Support seems to be good for run of the mill standard issues (as I suppose it is in most organisations) its when its not a standard flow chart or fixes where it fails. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

1 Reply 1

Re: Is the Dropbox support worth paying for?

Mark
Super User II

Personally I find it very hit and miss - its either superb or shocking. 

 

I currently have two issues open. One has been closed without any sort of resolution/comment as to why it was closed. Reopening it hasnt generated any reply. The other has been open now for 2 months without update or comments apart from my 'any further?' messages. I get that as I am a SU here and I've had an account since the beta days mine sometimes has quirks shall we call them, but, its the complete lack of replies which is more infuriating. 

 

Support seems to be good for run of the mill standard issues (as I suppose it is in most organisations) its when its not a standard flow chart or fixes where it fails. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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