Hi, I am trying to activate/login into an account which I have not accessed in over a year. It seems that dropbox has deleted the account altogether. Is there any way I can reactive this account? I do have files on there which I want to recover. Any suggestions would be gladly appreciated!
Hey @harahachibuu, thanks for reaching out to us.
I moved your post to this thread where other users have expressed a similar concern.
When you get the chance, have a look at what is mentioned and don't hesitate to get back to us if you have any other questions.
Hey @imurhuckleberry5, thanks for reaching out to us.
I've moved your post here where other users have also asked something similar.
As mentioned here, although there's not much that we can offer, you can reach out to our Support team to see if there's anything we could possibly do from our side to assist.
In the meantime, let us know if you have any other questions. Cheers!
Hi there @Dilaila86, thanks for reaching out to us.
Could you clarify if you're trying to recover a previously active account that you deleted or one that was inactive for an extended period of time?
Also, as advised previously on this thread, due to account-specific information that'd be necessary to further investigate, I'd recommend submitting a ticket to our Support team.
If you already have a ticket though, could you let me know the ID (eg. #1234567) associated with it?
Looking forward to hearing back from you!
I by accident deleted my Dropbox account this morning and afterwards it seemed to have deleted all the files on my Mac, too.
Now my desk top is all empty(my computer says it does'nt even exist) and I have NOTHING left.
I have my Dropbox account back now but of course it's empty and I'm in the middle of exams - WHAT TO DO???!!
You cant I'm afraid.
As you are yold when you close it (or via email if Dropbox closes it) that this is permanent.
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Hi @Frederikke D-B, I moved your post here where other users have had a similar concern.
Have a look at what is mentioned and let us know if you have any other questions.
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