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Is there a way to recover a deleted account?

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Is there a way to recover a deleted account?

New member | Level 2

Can i recover a deleted account?

1 Accepted Solution

Accepted Solutions
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Re: deleted account

Dropboxer

Hey @Annie8, welcome to the Dropbox Community!

If you previously deleted your individual/personal account, it can't be undone. 

If you were part of a Business team and your account was deleted in the last seven days though, you'll have to contact your admin to recover your account.

I hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

20 Replies 20
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Re: deleted account

Dropboxer

Hey @Annie8, welcome to the Dropbox Community!

If you previously deleted your individual/personal account, it can't be undone. 

If you were part of a Business team and your account was deleted in the last seven days though, you'll have to contact your admin to recover your account.

I hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

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Dropbox deleted my two accounts

New member | Level 2

Dropbox deleted my two accounts... I really would like to know if I can recover my accounts because there is important files to me! It's really urgent! 

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Re: Dropbox deleted my two accounts

Super User II

Generally, once an account has been deleted there's no way to recover it or its content. If your account was idle for more than a year, it would have been deleted due to inactivity.

 

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Dropbox account

Not applicable
My Dropbox account has been hacked and deleted. Is there anywhere that i can open it back
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Re: Dropbox account

Dropboxer

Hi there, thanks for reaching out to us here!

 

I'm afraid there's not much that we can suggest here as Lusil mentioned above.

 

Having said that, you can reach out to our Support team from here to see if there's anything we could possibly do from our side to assist.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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How can I recover my deleted account?

New member | Level 2

My account was deleted. The login was the same as now. How can I recover it?

There was about 42 gb of fotos and videos

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Re: How can I recover my deleted account?

Dropboxer

Hi @Dan43; welcome to the Community!

 

As your query seems to echo this discussion here, I moved your post under this thread.

 

Whenever you find some spare time, please take a look and let us know if you have any follow up questions!

 

Until then, take care Dan! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I deleted my account thinking that was other

New member | Level 2
I thought that was other of my accounts
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Re: I deleted my account thinking that was other

Super User II

@Veluz wrote:
I deleted my account thinking that was other

You can try contacting Support directly, though typically, once an account has been deleted, there's no way to recover the account nor the files it contained.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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