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Issues verifying e-mail account

Issues verifying e-mail account

HideakiTanabe
New member | Level 2

Hi,

 

Last week I used my job's e-mail account for a new dropbox account. 

I tried multiple times to verify email address, but unfortunatly nothing comes in. I have checked the spam, added no-reply@dropbox.com to my address book, but nothing works. 

 

And just to be clear; e-mail address is working receiving other emails fine.

 

So, the next step is to create a ticket (Dropbox.com/support). But can't find this option anywere. The only thing I see is that I can't see my tickethistory, beceause I need to verify my e-mail address. 

 

Hopefully finely someone does.

5 Replies 5

Didn't get the email for verification

Md Obydur Rahman
New member | Level 2

Hi,

I've tried to verify my email many times now. The address is definitely correct, Dropbox says it's been sent, and it never arrives. I've checked my security and filter options, triple-checked Spam and Junk. But I got a mail from Dropbox Community. Please give me the solution.

Thanks

Re: Didn't get the email for verification

Walter
Dropboxer
Hey there @HideakiTanabe & @Md Obydur Rahman - welcome to the Community and happy Monday!

Can you please try another browser to ask for the verification email and let me know if this persists?

If it does, I'll reach out via email to investigate further!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Didn't get the email for verification

HideakiTanabe
New member | Level 2

Hey there @Walter 

I changed the browser from chrome to edge and tried again, and it worked!
Thank you for your advice.

Re: Didn't get the email for verification

NCcowgirl
New member | Level 2

Hi @Walter,

 

I have the same trouble and have tried 3 different browsers but no luck!  I haven't been able to log into my main account for several weeks.... have submitted a ticket but no response.  This is SO frustrating!

Re: Didn't get the email for verification

Walter
Dropboxer
Hey @NCcowgirl - thanks for joining the discussion here and sorry to hear you're having issues with this.

Can you please clarify if you're having issues with getting the verification email or logging into your account in general?

While at it, could you share your ticket's ID so that I can look it up on our system?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    NCcowgirl New member | Level 2
  • User avatar
    HideakiTanabe New member | Level 2
  • User avatar
    Md Obydur Rahman New member | Level 2
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