Issues with upgrading through App Store

[noadlibitum]

Hi, Im having issues with upgrading my plan. I re-subscribed through App Store but dropbox cannot see it. Every time I press the restore purchase button it says "the operation couldn't be completed. (http://dropbox.com error 403). How can I fix this?

[Mark]

Are you using the most recent version of Dropbox?

[noadlibitum]

Yes, I'm using the latest version (260.2)

[Walter]

Hey @noadlibitum, sorry to jump in here, but could you try logging out of the app store and the mobile app as well and then log in again and try to restore your purchases anew?

If you're still getting the same error, please send us a screenshot so that we can have a visual too.

[noadlibitum]

I just tried that and I am still getting the same error when I try to restore purchase.  I've attached two error pages I came across below. 

[Walter]

In that case, may I reach out via email to have a further look internally @noadlibitum?

[noadlibitum]

Sure! I've already sent a mail to the Dropbox customer service yesterday but I haven't got any response yet.

[Walter · Accepted solution]

No worries @noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

Take a look at your inbox and we'll take it from there.

[brianhaider]

I have the same problem, can somebody help me too?

[Hannah]

Hey @brianhaider, sorry to see you're having trouble upgrading your account through iTunes.

Can you let me know what you've tried so far?

Did you try to restore your purchase?

To do this, open the Dropbox app, tap on "Account", then on the gear icon and then on "Restore purchases".