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It tells me you cannot reach me on the email address you hold for me and my email address is already

New member | Level 2
New member | Level 2

It tells me you cannot reach me on the email address you hold for me and my email address is already taken

3 Replies 3
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Re: It tells me you cannot reach me on the email address you hold for me and my email address is alr

New member | Level 2
New member | Level 2

It says I am a new member I AM NOT it tells me my email address is already taken Duh!  it says "we cannot reach you on your email address but will not let me change it to the one I use (For over 20 years)..

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Re: It tells me you cannot reach me on the email address you hold for me and my email address is alr

New member | Level 2
New member | Level 2

Just Google John Davis Pedal steel guitar and you can email me from my website/domain

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Re: It tells me you cannot reach me on the email address you hold for me and my email address is alr

Dropboxer
Dropboxer

Hey there @JohnDavis,

Just so that I can fully understand the issue that you're having, can you let me know a little more info such as:

  • Where are you seeing the above mentioned messages? 
  • Are you trying to change the email address for your current Dropbox account?
  • Could you send along screenshots of the messages you're seeing (excluding any personal info)?

If you're trying to change the email address associated with your Dropbox account, can you try and sign into Dropbox with the email address that is "already taken"? You can request a password reset for the account from here so that you can sign into the account.

Let me know and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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