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Joined my Dropbox Plus with Team by mistake

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Joined my Dropbox Plus with Team by mistake

New member | Level 2

I have a paid Dropbox Account and have (stupidly) integrated it with a Team account (unpaid) and their trial has come to an end, so I'm unable to sync any of my files, how do I separate my Dropbox so I have the two as individual accounts.

Thanks 

1 Accepted Solution

Accepted Solutions
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Re: Joined my Dropbox Plus with Team by mistake

Dropboxer

Hi @Vickyb - welcome to the Dropbox Family!

As your account now is part of a locked team (from what I gather at least), you'll need to have the team's admin to disband the team and convert your account back to a personal, individual one. 

If I'm correct in my assumption here, note that team admins have two options available at this point, either purchase Dropbox Business or disband the team and convert all team members to individual accounts.

While the admin is deciding, team members can leave the team if they’d like.

All of these actions can be taken from this page:

www.dropbox.com/team/decide

We usually recommend team admins take action as soon as possible can to preserve the integrity of the original team.

I hope this helps and please let me know if you have any additional questions; I'll be happy to follow up! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
Highlighted

Re: Joined my Dropbox Plus with Team by mistake

Dropboxer

Hi @Vickyb - welcome to the Dropbox Family!

As your account now is part of a locked team (from what I gather at least), you'll need to have the team's admin to disband the team and convert your account back to a personal, individual one. 

If I'm correct in my assumption here, note that team admins have two options available at this point, either purchase Dropbox Business or disband the team and convert all team members to individual accounts.

While the admin is deciding, team members can leave the team if they’d like.

All of these actions can be taken from this page:

www.dropbox.com/team/decide

We usually recommend team admins take action as soon as possible can to preserve the integrity of the original team.

I hope this helps and please let me know if you have any additional questions; I'll be happy to follow up! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Joined my Dropbox Plus with Team by mistake

New member | Level 2

Hi Walter,

Many thanks, will speak to them and hopefully, get this sorted. 

Thank you

Vicky

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Re: Joined my Dropbox Plus with Team by mistake

Dropboxer

Thanks for the swift follow up Vicky; I appreciate it.

I hope you'll resolve this in a timely manner and I want you to know that we're always here to help so should you stumble upon any other issue or even a question, don't hesitate to give us a nudge here.

Have a marvelous 2020! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Joined my Dropbox Plus with Team by mistake

New member | Level 2

Hi Walter,

Many thanks for your help all sorted now

Vicky

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