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Re: Joining a DropBox team - not receiving verification email

Joining a DropBox team - not receiving verification email

erika1030
Explorer | Level 3

Hello! 

 

My team sent me a link to join their team business account. I was able to create a new account and was prompted to the page that says "join team now." I have clicked on the button that says "send email" to verify my email and "resend email" multiple times and I am not receiving anything. I have checked my spam folder and do not see the email there either. Will you please help get me access?

 

Thank you!

Erika 

5 Replies 5

Re: Joining a DropBox team - not receiving verification email

Jay
Dropboxer
Hi @erika1030, thanks for messaging today!

Could you try adding no-reply@dropbox.com to your contacts list and try again?

Are you on a custom domain name, or a public email provider?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Joining a DropBox team - not receiving verification email

erika1030
Explorer | Level 3
Hi Jay! 
 
I just added it and tried requesting a verification email once again, but still no luck.  I am under a custom domain: [Removed as per Community Guidelines]
 
Any other suggestions?

Re: Joining a DropBox team - not receiving verification email

Jay
Dropboxer
It's possible that the domain itself might be preventing the email from appearing in your inbox or junk folder.

I'd recommend checking with the IT team to ensure that the following Dropbox domains are whitelisted.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Joining a DropBox team - not receiving verification email

erika1030
Explorer | Level 3

Hello Jay,

 

It worked! I just wanted to let you know. whitelisting those Dropbox domains was key. I appreciate all of your help.

 

Have a great week!

~Erika1030

Re: Joining a DropBox team - not receiving verification email

Jay
Dropboxer
Glad to hear that this helped you out, @erika1030!

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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