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Keep Getting Upgrade Emails Every Hour

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Keep Getting Upgrade Emails Every Hour

Explorer | Level 3

I received 32 gigs of storage for buying an HP laptop last November. For the last two days, I get the same marketing email from dropbox every two hours, warning me that it's about to expire, and offering me a special deal.
As there is no unsubscribe on the emails, and my email marketing preferences are turned off, how do I stop the deluge?

8 Replies 8
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Re: Keep Getting Upgrade Emails Every Hour

Dropboxer

Hi @Oysterville, thanks for contacting us!

 

Generally, there should always be an option to unsubscribe at the bottom of the email. Could you forward a screenshot showing one of the emails you received?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Keep Getting Upgrade Emails Every Hour

Explorer | Level 3
I have a screen shot ready. To whom should I send it to?
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Re: Keep Getting Upgrade Emails Every Hour

Explorer | Level 3
As nobody responded, I've just blocked Dropbox emails at the server level, and will migrate to another solution.
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Re: Keep Getting Upgrade Emails Every Hour

Dropboxer

In order to look into this further, would it be possible to contact you at the email associated with your account?

 

If so, could you unblock the emails so that you can receive my message?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Keep Getting Upgrade Emails Every Hour

Explorer | Level 3

I actually didn't block all of Dropbox.  I just blocked emails with "Your Dropbox space expires" in the subject. Fun part is that now I'm getting emails every hour saying "Your Dropbox bonus space has expired", or at least I was until I blocked that, too.

 

Here's a couple of images to show you:

Image1 

Image2 

 

As you can see, there is no opt-out anywhere in the email. You can also see that I was, indeed, getting them every hour at roughly a quarter to the hour.

 

I hope that you find a way to resolve the issue, as I certainly can't be the only one it's happening to.

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Re: Keep Getting Upgrade Emails Every Hour

Dropboxer

Thanks for the update, I've sent you an email to your address. Please could you reply to it as soon as possible so I can continue to investigate this matter?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Keep Getting Upgrade Emails Every Hour

New member | Level 2

Refer to: https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Keep-Getting-Upgrade-Emails-Every-Hour/m-p/...

 

I am facing the same problem. Please fix it, thank you.

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Re: Keep Getting Upgrade Emails Every Hour

Dropboxer

Hi @pppppppp, thanks for joining the Community!

 

Are you still experiencing this issue on your Dropbox account? Are the emails going to your junk folder, or the inbox itself?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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