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License key invalid

License key invalid

banjobox
Explorer | Level 4

I purchased a License key a while ago in an Amazon UK sale (26 November 2018). I have not yet redeemed the key and now have finally remembered to downgrade my account and then entered the key, only to be told "That licence key has been invalidated. If you’re having trouble, please contact support."

I have been a Plus user since 2016 but for the past couple of days have been on the basic plan (since I wanted to cancel the subscription and let it lapse so I could enter my license key. I therefore don't have access to email support.

Please could someone assist?

5 Replies 5

Re: License key invalid

Hannah
Dropboxer
Hey @banjobox, thanks for reaching out to our Community and happy Friday!

May I reach out to you via email, to the address you have here on the Community, so we can look into this?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: License key invalid

banjobox
Explorer | Level 4

Hi Hannah,

Thanks very much - yes please do reach out by email!

 

Re: License key invalid

banjobox
Explorer | Level 4

Hi Hannah,

 

I haven't heard from you, do you need some more details?

 

Thanks!

Re: License key invalid

Hannah
Dropboxer
Not at all! I just reached out to you, so make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: License key invalid

banjobox
Explorer | Level 4

Thanks Hannah! I've replied to your email.

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    banjobox Explorer | Level 4
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    Hannah Dropboxer
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