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Linking dropbox accounts

Linking dropbox accounts

1yen
Explorer | Level 3

I have had a personal dropbox account for years (since 2012).  Recently, through my university, I purchased a business account plan.  I had hoped to be able to link my personal account to my business account, but am having no success.

 

On further investigation, I found the following issues, which really confuse me.  When I look at my dropbox account information from my desktop client, it says that my "personal" account is actually classified as "Dropbox Business".  When I log into dropbox through a webbrowser, my personal account is listed as a "Dropbox Basic" plan.  So I do not know what my account is.

 

For certain, when I try to link this account with my new business account it says that my personal account is not actually a personal account.  And this is where I am stuck.  Why is my "personal" account listed differently on a web browser and on my desktop client?  Why can't I link it to my business account?

3 Replies 3

Re: Linking dropbox accounts

Jay
Dropboxer

Hi @1yen, thanks for messaging the Community!

 

It's possible you're not on a Dropbox Business team, but a free team.

 

In order to be certain, could you let me know exactly what plan you see on this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Linking dropbox accounts

1yen
Explorer | Level 3
It says Dropbox Basic

Re: Linking dropbox accounts

Jay
Dropboxer

Okay, this means that you're on a free team, which you can leave, or delete if you're the admin, by following these steps.

 

Doing so will convert your account back to a personal plan, and then you can link it to the business account using the steps in this article.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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