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Hi,
Ever since dropbox started forcing its users to change password, I’ve been locked out of my account.
I no longer have access to my email and I’ve tried several ways to access my account including customer support but they have not been helpful.
Im a musician and I have songs on there that I wrote years ago that I’ve not heard since and it’s really upsetting that Dropbox will not allow me to access my account even though I am using the correct username + pass.
it’s easy for admin to see I’ve been trying to access this account since about 2016 and clearly nobody else has logged in since I’ve been contacting support.
I’m wondering if anybody could help me with this? I think I made up random credentials when opening the account so I couldn’t pass that security check. Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?
Any help would be greatly appreciated.
Kind regards,
Lloyd
@lloydmc wrote:
Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?
They won't do it. Without access to the email address on your account, or another device already linked to your account, it won't be possible to gain access. Your email address is the only way to verify ownership of the account. Your best bet will be to contact the email service provider and see if they can reinstate your email address, even if it's just temporary, so you can receive reset information.
Hey @lloydmc , and sorry to jump in here.
Do you, by any chance, receive an error message stating that your Dropbox password’s expired?
Can you send more details on what you see exactly on your end, when trying to sign in?
Thanks!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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If you've not accessed it since 2016 its almost certainly been deleted due to inactivity @lloydmc 😞
https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account
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Thanks for clarifying that, Lloyd.
Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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@lloydmc wrote:
However my email address is my full name @hotmail.com ...
Contact Hotmail/Microsoft and see if you can regain access to (or recreate) your email account.
Hi there!
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