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Lori/Refund - ticket 12682888

Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4

Hi, on June 4 (few days ago) Lori confirmed my refund has been processed.  

 

When trying to reply to Lori I am now told customer service will not receive my email and to come back to the community even though in the last email I am told to reach out if I need any further help.  

 

So here I am again.  

 

I am wanting to receive confirmation/proof refund and do you have an idea what a "reasonable' amount of time is for a refund?  

 
My last refund from Dropbox only took 2 days and I am still yet to receive ... 
 
Would greatly appreciate to have this issue continued on email as this case has not be closed and it seems unusual to be re-routed to a community forum again.  
 
Meitaki, Melanie Cooper 
8 Replies 8

Re: Lori/Refund - ticket 12682888

Hannah
Dropboxer
Hey @melaniecooper, thanks for reaching out to our Community.

Can I reach out to you via email on the address you have here on the Community, so we can sort this out?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4
Yes please ...

Still Waiting - Refund

melaniecooper
Explorer | Level 4

How long until I am contacted?  

 

I am following up on my refund that is being processed and I am unable to reply to my email communications with Lori any more so here I am again.  

 

Yesterday, I was told customer support would email me ... I am still waiting ... 

 

Please assist me - I should not have to come back to a community forum again.  

Re: Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4

Still waiting for an email.   

Re: Lori/Refund - ticket 12682888

Hannah
Dropboxer
I just reached out to you, Melanie, make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4

@Hannah 11 June you contacted me.  I do check my emails.  I replied to confirm my email as you requested on June 11 and I am still yet to receive any information.  Can I please have assistance? 

Re: Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4

@Hannah can you please provide the information I asked for?  You closed my case but you have not solved my problem.  

I am asking for evidence of a refund I am yet to receive from 2018 (not 2019 which you sent me).  

 

@Lori I initially was in contact with you in which you have confirmed a refund on June 4 yet I have no received no refund yet.  You also closed my case - Please can I see proof the refund has been made?  

 

I would greatly appreciate assistance. 

Re: Lori/Refund - ticket 12682888

melaniecooper
Explorer | Level 4

Management please.  

 

 

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    melaniecooper Explorer | Level 4
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    Hannah Dropboxer
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