cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Loss of Administrator credentials

Loss of Administrator credentials

Fremel
Explorer | Level 3

My colleague in charge of the administration of our Dropbox left the company some months ago. Unfortunately, his administrator credentials were lost. I am the new IT Manager and I would like to be the new administrator of Dropbox. How can I do ?

7 Replies 7

Re: Loss of Administrator credentials

Walter
Dropboxer
Hi @Fremel; welcome to our Community!

Can you please clarify if this is an individual account you're talking about or a Dropbox for Business teams account?

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Loss of Administrator credentials

Fremel
Explorer | Level 3

Hi Walter,

it is an individual account. I would like that my personal account becomes the administrator account

Re: Loss of Administrator credentials

Walter
Dropboxer
This would only be possible if you have access to the email address associated with the account in question @Fremel

Let me know if you have any other questions. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Loss of Administrator credentials

Fremel
Explorer | Level 3

I have an access to the email address associated with the account in question. What is the procedure to get the access ? 

Re: Loss of Administrator credentials

Walter
Dropboxer
Oh, nice! In that case, you can just reset the account's password to regain access @Fremel.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Loss of Administrator credentials

Fremel
Explorer | Level 3

My colleague used to use different email address. Can you give me his login, I guess an email address in order to access to the right account ?

Best regards

Re: Loss of Administrator credentials

Daphne
Dropboxer
We're not able to provide the login credentials for anyone's account @Fremel.

If you have access to the email account your colleague was using (that's linked with the Dropbox account you need to access), you can reset the Dropbox password from here.

You'll then be able to sign into the Dropbox account using the email address and the new password you create.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Daphne Dropboxer
  • User avatar
    Fremel Explorer | Level 3
  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?