Lost 2FA and backup code

[Dorian Gray]

Hi All,

I have committed the cardinal sin.

I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck. 

Is there a way for dropbox to change 2FA settings? If I have to prove my identity I will be more than happy to do so.

Please help me with your suggestions. 

[Walter]

Could you share the ticket's ID in order to locate it on our system, Jeshrel? 

Otherwise, would it be OK if we reached out via the email address that's connected to your Community's profile directly?

[Dorian Gray]

Hi @Walter ,

Please find my ticket number "Ticket #12203190: DB: Lost my 2FA emergency code".

Please feel free to reach out via community email or the one in the ticket anything works with me.

Thank you

Regards,

Jeshrel

[Walter]

As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter @Dorian Gray?

[Dorian Gray]

Hi @Walter ,

Yes, that would be great.

Thank you.

[Walter]

Sure thing @Dorian Gray; I used the email address that's associated with your profile here on our Community. 

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

[Ivanee19]

I am having the same issue for my other Dropbox account. This forum isn’t really helpful. I have yet to hear back from Dropbox support. My ticket number is 12445537. I have been waiting on a response for 2 weeks.

[Megan]

Hey @Ivanee19, welcome to our Community! 

I've replied back to your ticket, and I'd be more than happy to help. 

Take your time, and reply back to me whenever you can. 

[Fede94]

Hi all, a few months ago I enabled two factor with the authentication app, on other account. I'm pretty sure I wasn't given any backup code during activation (the old site was still there). I suddenly had to reset my phone and currently do not access any code. As a last resort, I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code? I have really important data... Thank you.

[Rich]

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@Fede94 wrote:

I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code?

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Unfortunately, without the backup codes it's not possible to gain access to a Dropbox account if you're no longer able to receive the verification code. Backup codes have always been given when enabling two-step verification.

• https://help.dropbox.com/accounts-billing/security/issues-two-step-verification

[menar]

Hi, 

I'm log out of my account because I changed a couple of years ago my cellphone number and forgot to remove the two step verification. Unfortunately I dont have neither the 6 digit code that's send to the cellphone (older one) and not the emergency code. I have contacted support they send me automatic messages that i have already read in help. I have tried calling the old number to see if someone can send me the code, but no answer either. I really need help, i don't now if the technician can do something about it, me providing the information to valid my persona.