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Lost Access to Email

Lost Access to Email

dipob
New member | Level 2

Hi,

 

I was recently required to change my dropbox password by Dropbox. However, the email linked to my account has since been deleted (which I was unaware of) and so it has left me unable to get back into my account. I really need to access it as it has a number of important documents, as well of several pieces of work I need to submit for my degree.

 

I have been disappointed with the Dropbox support so far, as it has simply consisted of a bot directing me to pages that I have already looked at myself, which offer no help to my situation.

 

I'm hoping there is a solution to this as it is very important.

 

Thanks

3 Replies 3

Re: Lost Access to Email

Hannah
Dropboxer
Hey @dipob, thanks for reaching out to our Community.

Is the problem is with the account you're posting from?

If so, since you're already logged in, can you try changing your email address from your account settings using the current password and let me know if it works?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost Access to Email

dipob
New member | Level 2

Hi, thanks for your reply.

 

No the problem is from a different account that I am now basically locked out from.

 

I'm wondering if there is any way to access it since I still have all the other details.

 

Thanks

Re: Lost Access to Email

Mark
Super User II

Hi @dipob 

 

I'm afraid not. Without access to the email the account is lost 😞 


 


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Top contributors to this post

  • User avatar
    Mark Super User II
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    dipob New member | Level 2
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    Hannah Dropboxer
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