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Lost access to Email Address

Lost access to Email Address

JeremyQCS
New member | Level 2

Hey,

 

We have a company that we support that has changed domains and due to this has lost access to their email address.  We can try and login to the Dropbox account as we know the login and password but get caught with the 6 digit pin.  Just wondering if there is a way to get the email updated in the account so we can access the information that is still there.

 

Ticket# 12259206 is for the support request I submitted a couple of weeks ago.

 

Kind regards

Jeremy

2 Replies 2

Re: Lost access to Email Address

Rich
Super User II

@JeremyQCS wrote:

We can try and login to the Dropbox account as we know the login and password but get caught with the 6 digit pin.  Just wondering if there is a way to get the email updated in the account so we can access the information that is still there.


There's no way to change the email address unless they can sign into the account. They'll need to use the emergency backup codes that they were given when they enabled two-step authentication on the account.

 

Re: Lost access to Email Address

JeremyQCS
New member | Level 2

Thanks for the information Rich.  They don't have any emergency code and due to no access to the email address we can't get access to the 6 digit PIN.

 

I will let them know the bad news!!!

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    JeremyQCS New member | Level 2
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    Rich Super User II
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