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Lost access to email used under and cannot access 6-digit security code verification

Lost access to email used under and cannot access 6-digit security code verification

stm1003
New member | Level 2

Unable to find a help under the Help / Support Center and community posts for ‘lost access to original email but know password” used for Dropbox login. I thought I could link another account and gain access that way but not possible.

 

Online help suggested to go to account - settings and change email address there but 2-step verification 6 digit security code only goes to email and no response from the bot chat to my request for verification code to be sent via text to mobile phone.

 

Suggestion please. Thank you.

1 Reply 1

Re: Lost access to email used under and cannot access 6-digit security code verification

Rich
Super User II

@stm1003 wrote:

Unable to find a help under the Help / Support Center and community posts for ‘lost access to original email but know password” used for Dropbox login.


 


... but 2-step verification 6 digit security code only goes to email


Unfortunately, with two-step verification enabled, you'll either need access to your email address to receive the code or you'll need to use the emergency backup code you were given (or created) when you enabled two-step verification. Without them, there's no way to access the account.

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