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Lost account access after changing my Google account email.

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Lost account access after changing my Google account email.

New member | Level 2

Hi i got a problem accessing my account

 

Ive registrated with google account,

than i erased only the gmail account on google but i keep the google account, 

the same google account has now related to another new email address.

 

I keep the account open on my laptop and i can access it ,

but when i try to log (on web or phone) with my new email address (related to my old email account) 

it doesnt open my account but create a new one related to the new email address .

 

Please help me to recover normal access

1 Reply 1
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Re: Lost account access

Dropboxer

Hi there @Maltempo, I hope you're well today!

 

Updating the email address in your Google account wouldn't reflect for your Dropbox account automatically, you would need to update the email manually.

 

Firstly though, as you mentioned creating a new account under the email we want to use when trying to sign in, we'll first need to delete the Dropbox account under that email by signing in and following these steps.

 

From your computer, you can then click the Dropbox icon in your menu bar/system tray, and click the globe icon in the top right of the window to open the account online

 

You can then update the email for your Dropbox account with these steps, to the new Gmail address.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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