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Re: Lost phone and no backup code

Lost phone and no backup code

Markcelo
New member | Level 2

Greetings,

 

I'm trying to get into my account but it's asking for a verification code but it's being sent to my old phone number which I no longer have access and I don't have my backup code saved anywhere, how can I get my account back?

 

Regards

1 Reply 1

Re: Lost phone and no backup code

Rich
Super User II

@Markcelo wrote:

I'm trying to get into my account but it's asking for a verification code but it's being sent to my old phone number which I no longer have access and I don't have my backup code saved anywhere, how can I get my account back?


You can't. If you don't have your authentication device to receive the code and you don't have your backup codes, then there's no way to access the account unless you already have another active device linked to the account that you can use to sign in.

 

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