cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost photos and failed free trial

Highlighted

Lost photos and failed free trial

New member | Level 2

I have tried to select the 30days free trial of dropbox plus and got charged £9.99 and the following day all of my 2gb of photos have been deleted
Please Help me re-instate all of my photos and Get refund the £9.99
Thanks
Cameron

1 Reply 1
Highlighted

Re: Lost photos and failed free trial

Dropboxer

Hi @cameronRmarshall; welcome to the Dropbox Community and happy Monday!

 

I'm not exactly sure what might have happened in terms of your missing files, but you can take a look at your account's events page for more information and see if you can restore them from there. This is the place where all adds, edits and deletes are normally logged so it should give you a hint. 

 

As per refunding the mentioned charge, I'd suggest following the steps in our relevant Help Center article: 

 

https://help.dropbox.com/accounts-billing/payments-billing/refund

 

I hope this helps and please let me know if you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?