I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.
Solved! Go to Solution.
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Hi there, I know this is an older thread, but I am having the exact same problem. The wording of the email I got is the same as well: "This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape."
I checked my free Dropbox space online and via the app: online it says I have 32.42 GB free, in the app (Mac) it says I have 48% of 62.4 GB free. Either way, I have PLENTY of space left... and yes, the email address is the one I personally use for my Dropbox Account.
Can I safely ignore this email?
Thanks & cheers
This usually happens when users have two different emails/accounts and one gets full, but they access the other one on the web and get confused, as the other account they are seeing is not full.
I am not saying this is the case here. I am only saying that this is common for cases I have handled in the past. You can help me check what is going on there. Please confirm that the email address you received this notification email at, is the same email you have with the account you are checking the space of.
Community Moderator @ Dropbox
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Thanks, but it does not help very much because at the message it warns that
"... your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape"
which is a bit confusing.
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