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Re: Grandfathered user with more than 3 devices unable to add a replacement device

Re: March 2019 device limit policy

alisonnic
Explorer | Level 4

@Calion wrote:

@Cloud9 wrote:

Here's a simple solution to this problem. Upgrade (trial or paid) for a short time and add all the devices you want. Then cancel and you're back in business with your original earned storage and all of your devices. Repeat as needed. (Tested and confirmed.)


I was coming on to say just this. Let me reiterate: Subscribe for a month, add as many devices as you want, then unsubscribe. This works even for a free trial of Business. Ya'll are freaking out over essentially nothing. At the very worst, you have to pay $10 each time you want to add a new device or re-add an old device—and that's only if you only do one per month. Dropbox is a business; I hardly mind giving them $10 every year or so.

I tried this with a trial of Business, and it worked flawlessly. This is all I came on to find out, and now (because I tried it myself) I know.


Does anyone know if this still works? I just was given a new computer but I already have Dropbox on more than 3 devices. I have a ton of data on Dropbox (I referred many friends back in the day) and I need access to it on the new machine.

 

I really want to install Dropbox on the new machine but can't afford $10/month. Has anyone with a Basic account recently tried enrolling in a Pro trial, then adding a device, then exiting the trial? Does that still get the new machine on board with a fully functioning Dropbox?

 

Thanks for any help anyone can give!

Why only 3 devices ? It costs you nothing !

NameW
New member | Level 2

Hello everyone,

I have been a very long time drop box user and I have many devices connected to my dropbox. But recently we can have only 3 devices maximum. When I bought a new phone, I had to remove many of my devices to go down to two in order to add my new phone. 

I don't understand why you did such a thing while it cost you absolutely nothing to let us link more devices. It is not like if you had to use more memory space. So, I am asking you to let me use at least 5 devices. If not, I would regretfully be obliged to use another platform like google drive or something else...

That is a very bad thing. Why did you downgrade your service ? Marching toward the future means allowing more and more tech/stuff and not going backward. Maybe you want to go backward in terms of number of users ? You have too many users that you cannot handle so you want to lower that amount ? If that is your aim, I think it is going to work wonderfully. Or is it just greed and a 'smart boy' of yours had that wonderful idea and thought that people would pay for your 'premium' service ? That idea is very stupid and will just be the doom of dropbox...

 

PS : I used to be a very satisfied user of dropbox and I was advertising for you among all the people I know. But that new way of doing things saddens me a lot and I am affraid that I cannot talk positively about dropbox in the future and you would not get more users through me. And I am sure that will happen to a lot of other users too and no more growth for dropbox then in the long term future, that idea of yours will make dropbox go to the abyss of the web... 

Cost

JackInChelan
New member | Level 2

I have been a dropbox customer for many years.  It has been an excellent and useful tool that I have found invaluable.

 

Unfortunately I must stop using it as it is no longer practical to limit myself to 4 devices.

 

I can now get all of the functionality that I am using in dropbox from google, including 100 gb of storage, for less than $2 a month compared to the $12 drop box wants for more than 4 devices.

 

Thank you for many years of great functionality!

 

Sorry to go.

Cloning HD

SomeUser
New member | Level 2
Hello, I’m upgrading my computer’s HD, cloning the old onto new and replacing it. When I boot the upgraded disk dropBox starts signed out, and I can’t sign back in because of the device limit. I thought keeping the disk name the same world help but no. All I use Dropbox for is syncing my 1Password vault guh

Grandfathered user with more than 3 devices unable to add a replacement device

matoor
Explorer | Level 4

I have used the free account of Dropbox since it came out. Over the years I have added many devices. Now my iPad died. I got a new iPad and installed Dropbox. It says I am over the 3 device limit. I found out that last year you can only have 3 devices or you have to pay. I would assume that you could still replace the dead device (could not of signed out of it since it died). That's not fair. I did find an article that showed how to delete devices. I saw a lot of old devices that have been replaced which I deleted. Still can't get past the issue as I have more than 3. You would think that if you were grandfathered with the way the free acount was of no limit of devices it would remain the same if you were replacing a dead device. There is no way that I can get the list down to 2 devices to add this new iPad since I still use the other devices (more than 3). I even renamed the new iPad the same name as the one that died and that doesn't help. Anyway around this or do I have to go to a competitor?

 

On another note I am a Dropbox reseller.

Re: Grandfathered user with more than 3 devices unable to add a replacement device

Здравко
Super Collaborator | Level 20

Hi @matoor,

As a reseller, you have to be aware of what exactly you are offering. In this context, if I'm your client and have the same question what will be your advice? Seems the options are 2:

  1. Pay for access to more devices (more than 3 actually).
  2. Go to another competitor where connected devices count is not limited.

🤔

By the way, renaming devices is not a solution. When Dropbox say "devices count limitation" this means "connections count limitation" even performed out of one device. Just take in mind! Every one connection/link is identified by a token, not by device name or something like. Names are kept just for humans friendly representation, nothing more. Name for a device could even be wrong/old, if this name have changed after Dropbox application link have last set up!

Re: Grandfathered user with more than 3 devices unable to add a replacement device

Sanchez
Dropboxer

Hey, @matoor, welcome to our community! 


I’ve moved your post to this thread, in order to keep all similar questions together. 


Sorry to hear about your iPad. I’m afraid that there isn’t a way around this device limit. Once a device is unlinked from your account, there would need to be two or less devices linked at any one time, in order for you to sign in and link it up again.  


Let me know if you have any further questions. 


Cheers


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: March 2019 device limit policy

matoor
Explorer | Level 4

Thanks, that did it. Appreciate you responding!

Re: March 2019 device limit policy

Sanchez
Dropboxer

Glad to hear that, @matoor. Thanks for letting me know!


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: March 2019 device limit policy

w3sip
Explorer | Level 4

Very simple: I will not pay $120 a year, or $12 a month for 10-20GB, which is all I need. I'd gladly pay $2-4. The lowest priced layer is an expensive overkill. The free service isn't sufficient -- mostly, due to device limit.

 

Therefore, I'm moving away -- trying OneDrive, and if that doesn't work, will deploy Nextcloud container on my NAS. Dropbox is a quality service, and I'd gladly keep being its customer. Just not at the current pricing structure. 

Need more support?