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Merge expired Business pictures with my husbands personal Dropbox

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Merge expired Business pictures with my husbands personal Dropbox

New member | Level 2

I can not find a phone number to call. My husband signed me up for a Business trial & it has expired. We want to copy these files to his personal drop box I tried to call [fake Dropbox number removed by moderator] and pushed #2 because I am over 50 years old. They tried to sell me a Medical Alert and said they could not help or transfer me.

Please send me a link to the porper CHAT help since I can no call in for help.

Thank you

2 Replies 2
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Re: Merge expired Business pictures with my husbands personal Drop Box

Super User II

You've called a fraudulent number I'm afraid. Dropbox does not publicise its numbers.

All support options are available at www.dropbox.com/support BUT at a guess you will need to do it via the website as phone support is only available for paying business users. 

 

To move the photos from the old to the new account simply log on to the old account and either share the files/folders via www.dropbox.com/share or download them and reupload to yours. Dropbox wont be able to do that for you I'm afraid. 


 


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Re: Merge expired Business pictures with my husbands personal Drop Box

New member | Level 2

Interesting... How do I report it to the authorities.

I'm surprised that Dropbox does not provide at least CHAT support. They've increase their prices, we will shop around. I was hoping to simply move from the business account to the personal account. 3T is almost double what I'm paing for 2T.

Thanks for you help 'the husband'

 

 

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