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Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you’ll be required to enter your date of birth starting September 1, 2021 to continue using Dropbox Family.
please can anyone help?
thank you
Working here now, umm, thanks (?) for sorting the issue out.
Appreciate mistakes happen, but your whole approach to this DOB requirement (and slow response when it went wrong) seems very amateurish; who do you have looking after your change management and comms? They haven't done a good job in this instance and are surely costing you your credibility along with your customers (Your competitors caught up a while ago, there are plenty of other cloud storage offerings now).
I've been a customer for over a decade and I now genuinely worry about what else you don't do well internally and whether I should actually trust you with my data.
If by some chance any senior management in Dropbox read this, feel free to reach out to me, I'd love to help you.
@Hunter no, I'm sorry, but your response doesn't cut it! Your first response in this entire thread is AFTER it's resolved? Has your customer service team received any training whatsoever?
You should have been on this thread from the start posting hourly updates including verbose responses direct from your engineering team, with sensitive information removed, of course: the issue was reported, the issue was identified and logged and escalated internally, code was checked out, updated, pushed back into code repositories, testing teams and sandboxes were re-tasked etc etc.
This attitude displays a complete lack of customer empathy. You just want our revenue.
After I’ve got myself up off the floor. I complained on my ticket about the awful customer service and debacle amd this is their reply. What a way to treat customers
Thanks for contacting us.
My name is Sara, I work for the Account Security team with Dropbox, and I will be happy to help you with your request.
From my understanding you are unable to update your date of birth on your Dropbox account, correct?
Thanks for reporting this issue. This issue is now fixed and should be working properly.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
I have emailed support, so here is my email. If I am in error I am glad to hear so. I am a long-time user since the first time it was released. I was asked to confirm my age a few days ago. First time for me and my daughter. Fair enough except for the fact that she has been a user since last year and just joined my family plan a few months ago. Now she has 48 hours to migrate her files out before account deletion.
My email to Support:
I am very disappointed in the recent and frankly recent need to confirm my age as well as my 13-year-old daughter having to confirm her age. I paid for the family plan precisely to support her online learning workflow. We live in Japan. We are US citizens, but due to your policy, she has 48 hours to move the work she has been building there for the last several months into another cloud service we would rather not use.
Some questions before I make a decision about my current subscription:
Thank you, I really want to support your service as an educator and start-up entrepreneur working with online learning families, but this will not work with global learners and families operating online. Very sad if we cannot sort this out.
So there it is. I am open to the community giving me advice or helping me understand this. I have evangelized for Dropbox as a happy user for years since the team famously turned down Steve Jobs' offer to buy Dropbox. Maybe it's time to change?
Hi! I agree. This must be a major mistake from Dropbox, and was really upsetting. I don't know of any rules in my country (Norway) that prevents children for using dropbox, since the children's use of dropbox is entirely the parent's responsibility untill they are 18 years old.
The other option i see is that the account is transfered to me, and I am the responsible owner of it.
I sendt a similar request to support, and hope they get back quick.
HI Len L.2, I totally agree,
The concept of Age Gating by Dropbox seems ill conceived at best, a horrible "gotcha" at worst, I mean, what are they thinking? I, like you, have Dropbox Family for our family and my 11 year old's account now has 48 hours to download all... for what reason? I've also written to them but I reckon the solution will be to associate my own DOB to the account... which of course is what will most will be doing (not truthfully reporting their age), so what, in the end, is the point of all this?
I'm very disappointed in the waste of my time, that's for sure yet also am hoping they get back to me ASAP to resolve this. Cheers!
Hey guys, thank you for posting here!
Your comments on this feature have been quite helpful, and I will do everything I can to ensure that your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product.
Keep in mind that this change happened in order for Dropbox to comply with legal regulations, which isn't something we can change at the moment because it doesn't fall within our scope of control.
I hope this clarifies.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I am a dropbox family plan user. When I logged into dropbox today on a computer that I havent used for a long time, it tells me to enter my birthday so i did what it told me to do, but then I forgot to check the year and I realized I have entered it wrongly to a year that is below dropbox user restriction and I have been told that the account will be locked in 2 days, how do I recover it?
Hey @Tam122, how are you today?
Would it be okay for me to send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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