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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

dazoom
Helpful | Level 5

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it.

DropBox team, please sort this out!

1 Accepted Solution

Accepted Solutions

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Jay
Dropboxer

Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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37 Replies 37

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

iksor
Explorer | Level 4

This issue has now re-emerged and the link I received to confirm my Date of Birth just forwards me to my Home page. I can't find any place to enter or confirm my Date of Birth on either the web app or the desktop app.

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Vahab Solgi
Explorer | Level 4

the same for me!!! I have tons of information on my family account and do not know what to do.

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Hannah
Dropboxer

Hey @dazoom, @iksor and @Vahab Solgi, thanks for alerting us to this.

 

Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

dazoom
Helpful | Level 5

Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account. 

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

iksor
Explorer | Level 4

Confirmed. I also don't see a prompt.

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

David H.55
New member | Level 2

@Hannah I can confirm I also received the email and prompts on all my devices, but clicking on them simply takes me to the online dashboard, with no prompt and nowhere to add the date of birth.

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

jdv2
Explorer | Level 3

Same.  Notification re: DoB with link, click the link and no prompt at all.  Nothing.

Re: Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

ARCHIVOfis
Explorer | Level 4

i recieved the same notification and I entered an incorrect number in year, now it tells me that my account will be closed. How can I update the information?

Message from Dropbox about completing date of birth

ARCHIVOfis
Explorer | Level 4

i recieved this notification and I entered an incorrect number in year, now it tells me that my account will be closed. How can I update the information?

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