Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

[dazoom]

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it.

DropBox team, please sort this out!

[RiloPrincip]

Same problem. notification messages both via email and when accessing my account through a browser, without the ability to enter DOB. This is a bug. Fix it.

[ianadd]

The person on dropbox support chat said....

You cannot enter it your self. Shortly after our chat ends I will send you an email. Please reply to my email with a screenshot of your password or your ID and I will escalate your request to our security team.

What the #$%#@@!!

[debracurle]

Confirmed as well. The first time I received the message last week, I WAS taken to a page to add my d.o.b, which I did. I have subsequently received the same request at least twice more and both times the link only takes me to my dashboard and nothing else.

[Megan]

Hello everyone, I hope you're doing well!

You can keep an eye out on all the official domains that Dropbox will use to contact you from, by clicking here. 

The best thing for you to do would be to reach out to our Support team, in order for them to be able to assist, along with all the account-specific info they'd need from you. If you already have a ticket number, let me know so I can locate it on our system. 

If for whatever reason, someone is facing any trouble when trying to create a ticket, let me know and I'd be happy to open one for you. 

Thanks! 

[ARCHIVOfis]

Dear @Megan , Dropbox Support created two tickets for me but after my answer i haven't received any answer and my account has been closed already!! the numbers are:

- Ticket #16320461

- Ticket #16325501

[Walter]

Hey @ARCHIVOfis, sorry to jump in here, but I just wanted to let you know that I've sent you an email a little while ago.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks for your patience and cooperation. 

[anabranez]

I received an invitation to join Dropbox Family but I entered an incorrect birth date. I am of legal age and need to continue working with this Dropbox account. I do not want my account deleted within 48 hours. Please, I need urgent help!

[anabranez]

Hi, Dropbox! I received an invitation to join Dropbox Family but I entered an incorrect birth date. I am of legal age and need to continue working with this Dropbox account. I do not want my account deleted within 48 hours. Please, I need urgent help!

[Hannah]

Hey @anabranez, thanks for the nudge here.

If you entered your birth date incorrectly, you can simply contact our support team, to let them know and they'll be able to help you resolve this.

[anabranez]

Hi, @hannah! I only have the option to chat with the bot (doesn't solve my problem) and to consult this community. I have not been able to solve the problem with these two options. I wanted to know if there is a way to communicate directly with Dropbox support.