This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing account

Missing account

adriaan12
Explorer | Level 3
a week ago

I have setup an account as a backup of important photos a few years ago and written the details down but now it seems to be missing. Is anyone able to assist please? I am very desperate.

  • 0 Likes
  • 3 Replies
  • 62 Views
0 Likes
Reply
3 Replies 3

Re: Missing account

Mark
Super User II
a week ago

How long ago was it that you accessed your account? Its very likely it has now been removed: https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Reply

Re: Missing account

adriaan12
Explorer | Level 3
yesterday

Thank you very much for the feedback.

The account is about 5 years old. Is there any way to get the account back ? My late father left me his login details and there was no way he would have been able sign in.

0 Likes
Reply

Re: Missing account

Mark
Super User II
yesterday

I'm afraid not - if they account is removed for inactivity it is removed completely. 

 


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Reply
Poll
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?