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Missing account

Missing account

adriaan12
Explorer | Level 3

I have setup an account as a backup of important photos a few years ago and written the details down but now it seems to be missing. Is anyone able to assist please? I am very desperate.

3 Replies 3

Re: Missing account

Mark
Super User II

How long ago was it that you accessed your account? Its very likely it has now been removed: https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


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Re: Missing account

adriaan12
Explorer | Level 3

Thank you very much for the feedback.

The account is about 5 years old. Is there any way to get the account back ? My late father left me his login details and there was no way he would have been able sign in.

Re: Missing account

Mark
Super User II

I'm afraid not - if they account is removed for inactivity it is removed completely. 

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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