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Missing referral space

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Missing referral space

Explorer | Level 3

The last 2 referrals I've had are simply showing up as "Completed" instead of awarding the space. I do not have 16GB of extra space rewarded through referrals (only 12GB), and I have not had 32 referrals (only 24 + 4 pending). Is there something I'm missing?

 

Thanks.

12 Replies 12
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Re: Missing referral space

Dropboxer
Dropboxer

Hi @samdiaz, thanks for messaging the Community!

 

It does sound like you're already at the maximum limit of 32 completed referrals if you're not getting any additional space.

 

Could you forward a screenshot showing the quota on your account from this page?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Missing referral space

New member | Level 2
New member | Level 2
Think there is nothing wrong.

500mb x 24 = 12 GB?
Highlighted

Re: Missing referral space

Dropboxer
Dropboxer

Could you forward a screenshot showing the total quota on your account? Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Missing referral space

Explorer | Level 3

@pReStRo Correct. Except the last 2 don't give me the space and instead just say "completed" 🤷🏻‍♂️

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Re: Missing referral space

Explorer | Level 3

@Jay How can I send these to you?

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Re: Missing referral space

Dropboxer
Dropboxer

To look into this further, would it be possible to contact you at the email associated with your forum profile? Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Missing referral space

New member | Level 2
New member | Level 2

I hope I'm not hijacking, but I'm having the same issue.  Thanks, Ray IMG_1033.pngIMG_1032.pngIMG_1031.pngIMG_1029.pngIMG_1028.pngIMG_1027.png

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Re: Missing referral space

Dropboxer
Dropboxer

Hi @RayR, according to your total quota, you have 29.13 GB on your account. It looks like you do have 32 referrals, by calculating in reverse by removing your free coupons.

 

29.13 - 2 GB (free quota) - 1 (promo) - 1 (mailbox) - 3 (Samsung) - 0.25 (getting started on mobile) - 5 (camera uploads) - 0.625 (simple tasks) - 0.25 getting started).

 

This is approximately 16 GB left (rounded up), which is equal to 500 MB x 32 referrals. Most likely the site wasn't able to load all the referrals in that list.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Missing referral space

New member | Level 2
New member | Level 2

Thank you.  That explanation makes sense.  

 

However, it seems disingenuous that the site (which can accurately track my progress even though it can't accurately display my progress) continues to encourage me to refer friends to earn extra space.  I'm out there pushing Dropbox to whoever will listen so I can earn my last few referrals when I'm actually out of opportunities.  Dropbox got a little extra uncompensated work out of me by not being able to load all of my referrals.  

 

@Jay thanks again for the explanation.

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