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Mobile Authenticator not working

Daniel J.8 New member | Level 1
New member | Level 1

Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?

59 Replies 59
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Re: Mobile Authenticator not working

Super User II
Super User II

Is the timezone on your account and phone correct?

And no, its texts or mobile authenticator I'm afraid


 


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Re: Mobile Authenticator not working

Daniel J.8 New member | Level 1
New member | Level 1

how to i set a timezone on my account? The authenticator is working fine for Google, Microsoft accounts. Only dropbox gives me 'invalid code'

Re: Mobile Authenticator not working

Vedran L. New member | Level 1
New member | Level 1

I am having the same issue and it drives me nuts.

I have multiple times deleted the authenticator app and installed it and scanned the barcode and it still fails when asked to enter the number shown.

Login failed: Invalid security code

It works on every other account, except Dropbox. It used to work on my first phone, but I never got it to work when I switched to iphone 6.

Please help!

Re: Mobile Authenticator not working

Vedran L. New member | Level 1
New member | Level 1

... and just to add I use the authenticator on the iPhone 6 and from there I copy the code and enter it in the DropBox app on the same phone.
So no TimeZone difference there as suggested earlier.

Re: Mobile Authenticator not working

Daniel J.8 New member | Level 1
New member | Level 1

Vedran, i took this problem directly with Dropbox support and what worked for me was simply removing and re-adding the dropbox service to the authenticator. Then i was actually able to use the code.

Re: Mobile Authenticator not working

Vedran L. New member | Level 1
New member | Level 1

Thanks. It worked!

Re: Mobile Authenticator not working

Ow S. New member | Level 2
New member | Level 2

hello

Re: Mobile Authenticator not working

Yvonne R.3 New member | Level 1
New member | Level 1

How do I update my email address?  

Re: Mobile Authenticator not working

Community Manager
Community Manager

Hey Yvonne!

 

You can read the instructions on how to update your email address here:

https://www.dropbox.com/help/202

 

Hope this helps

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