Settings and Preferences
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Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?
Dear Sir / Madam,
I am not receiving SMS to login to my account, please this is not professional service from dropbox.
I have tried many times since days gone and nothing works.
I do not have any connected device to the account and I have read all articles on your website and nothing works.
You are recommending us to activate to 2FA features for our accounts to secure it more and after all of that it is not working !!!!
Best Regards
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Pleaseeeeeee, i had posted yesterday on the community and I couldn't reply the drpboxer LORI, i cant press the reply button !!!!!!!!!!!!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Dear Lori,
I am really confused, i have sent you an email from the one facing issue with and you haven't answered or helped, I am so sorry to say this is nor professional support from dropbox.
Lori emailed you on Thursday as per this thread.
Have you replied back yet? Note, however, that support do not work weekends so you wont get a reply until Monday at the earliest.
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and I immediately replied Lori once I received her email
She/support will get back to you soon as possible.
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it is more than 10 days since the first email to dropbox support Mark !!!!
Dear Dropbox Community,
I have been asking the community and emailing the support since more than 13 days, and unfortunately no one is helping out. I was in contact with @Megan and she suddenly stopped answering, then super user @Mark answered on behalf of Lori and he also disappeared.
I have sent them all many emails as per their requests and no response at all !!!! and I am trying to add replies to my earlier post and i couldn't because the reply button is not activated on posts !!!!
I would like to know, are you going to help me with my issue. Please I need clear answers from you guys.
I will explain my problem again: I am not receiving SMS verification code to login to my other dropbox account.
Hi there!
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