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Money collected from bancaccount without permission

Money collected from bancaccount without permission

Tumaris
New member | Level 2

On the 3 of Augustus have Dropbox collected 119,88 euro's from our bank account. We didn't given permission for collecting. I can't contact support team. I have to make account to contact them but it didn't work. How can I contact someone from support?

 

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Re: Money collected from bancaccount without permission

Rich
Super User II

@Tumaris wrote:

On the 3 of Augustus have Dropbox collected 119,88 euro's from our bank account. We didn't given permission for collecting. I can't contact support team.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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    Rich Super User II
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