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Re: Information about help for Ukrainian refugee

More space for free for Ukraine citizen

Andrey Triguba
New member | Level 2

I'm from Ukraine. My country is under war. Can you give me more space for free for one or few years?
My account is registered to:  [removed per the Community's Guidelines]

74 Replies 74

Megan
Dropbox Staff

Hi @sundukovitya, thanks for posting here!

 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

 

Keep me posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Platon87
Explorer | Level 3

Dear Dropbox team. I was very impressed when I saw your readiness to help Ukrainians at this time. This is extremely touching. Like most Ukrainians, I am now moving from place to place, and so I want our dearest, and that is: memories (photos, videos and other materials), as well as documents and work files were in a safe place during the war. Thank you for this opportunity and please help me with free access to my current plan

Platon D. 

Hannah
Dropbox Staff

Hey @Platon87, thanks for posting to the Dropbox Community.

 

Would it be okay for me to reach out to you via email, so we can look into this internally?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Platon87
Explorer | Level 3

Yes of course. Thank you

IhorN
New member | Level 2

Hi! Please tell me if there is a free subscription for dropbox, we are from Ukraine and we are currently working with people.

We need no more than 5 Gb. Do you have some variants? 

Megan
Dropbox Staff

Hi @Platon87 & @IhorN!

 

I hope you're doing well! 

 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AyanScrat
Explorer | Level 4

Hi!

 

I received an email from Dropbox stating my subscription was free of charge for six months since we are in Ukraine, but yesterday I was asked to pay the bill, and since we can't absolutely spend money for it, we have nothing at the moment, we were downgraded and have issues now. 

Could you see this situation, please? 

DROPBOX EMAIL.jpg

Thanks.

Megan
Dropbox Staff

Hi @AyanScrat, welcome to our Community! 

 

I just sent you an email, and I'd be happy to see you there, in order for us to have a closer look. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AyanScrat
Explorer | Level 4
Thanks. I received the email and replied.
Kindly.

AlexKoval
Explorer | Level 3

Hi! We're from Ukraine & use Dropbox Basic in our work now. May we get any payed Dropbox subscription for free for some time by participating in your program?

Need more support?