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Move subscription from Apple Store to normal CC

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Move subscription from Apple Store to normal CC

New member | Level 2

I need to move my subscription from an Apple Store based one to a "normal" credit card based subscription, as I'm having issues with my Apple ID.

 

Is this possible to do somehow without cancelling my subscription and then getting another one?

 

If not, will this affect my account at all if I have to cancel it and then get a new subscription? I don't want a "lapse in coverage" where I lose files or anything.

 

Thanks in advance!

1 Reply 1
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Re: Move subscription from Apple Store to normal CC

Dropboxer

Hi there @mhall0, thanks for checking in with us. 

 

Since upgrading from your mobile device means that you're doing so via the Apple App Store, you'll have to cancel the subscription via that platform to upgrade through our website

 

I understand if this isn't the ideal reply you were looking for, but let me know if you have any other questions. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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