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Multiple Accounts on School Email

Multiple Accounts on School Email

asechrist
Explorer | Level 3

I have a school email account that I had a dropbox account attached to. This email was ad.unc.edu.  Then a colleague shared a folder to a different iteration of my email (email.unc.edu). I opened the share link, and now I can't access my original content (on the ad.unc.edu email). 

 

Is there any way to get back to my original dropbox? I have a lot of documents stored there that I need to access.

8 Replies 8

Re: Multiple Accounts on School Email

Lusil
Dropboxer

Hi there @asechrist, thanks for reaching out to us. 

 

In general, a shared folder can be added if it was sent to the email address that the account is associated with. 

 

From the sounds of it, your account should still be active, so could you try signing back in with your relevant credentials? 

 

If you do, check the email address and username that your account is associated with. 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
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Re: Multiple Accounts on School Email

asechrist
Explorer | Level 3

The issue is because the email endings (ad.unc.edu vs. live.unc.edu) are both UNC related, they seem to collapse into each other. For example, I've tried using both variations of the email but they sign into the same dropbox that lacks all of my previous content.

 

Thoughts?

Re: Multiple Accounts on School Email

Daphne
Dropboxer

Hey @asechrist!

 

I'm wondering if you possibly joined the University's team account (if it has one that is).

 

When you check your "All Files" page online, do you see a purple folder with your name on it?

 

If so, are the files you're looking for there?


Daphne
Community Moderator @ Dropbox
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Re: Multiple Accounts on School Email

asechrist
Explorer | Level 3

No, basically if i try to sign into the first account it reroutes to the other account without me doing anything

Re: Multiple Accounts on School Email

asechrist
Explorer | Level 3

No

Re: Multiple Accounts on School Email

Walter
Dropboxer

Hey @asechrist; how are you today?

 

If you're still having issues with this could you try logging into both of the accounts via an incognito window or another browser where you're not already logged into any account? 

 

Do you still get the same results? 


Walter
Community Moderator @ Dropbox
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Re: Multiple Accounts on School Email

asechrist
Explorer | Level 3

Logging in with the incognito seemed to work, but is there anyway to get around that or no?

Re: Multiple Accounts on School Email

Walter
Dropboxer

If an incognito window worked, it could be that you have two separate Dropbox accounts under two different -even slightly- email addresses @asechrist. Could this be what's happening here? 

 

Can you log into both accounts and look for your files in your homepage and also check if there's any sign of them in your events page


Walter
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