My 2FA toggle in my account's settings is greyed out on the website. Any ideas?

[techmattr]

I'm trying to enable 2FA but all of my settings are greyed out.

How do I enable the toggle for settings? There are a few settings throughout the various categories that are enabled but most of them are greyed out and clicking on them does nothing. I've tried Firefox, Edge and Chrome....

[Walter]

Hello @techmattr - how are you today?

I'm sorry to ask but have you clicked on the toggle? 

I just tested it out on my Chrome browser and here's what I got:

If you're not getting the same results, please try clearing your browser's cache or try another browser with no extensions or plugins running. 

Keep me posted in any case and welcome to our Community! 

[techmattr]

As I mentioned I tried multiple browsers and when I click on it nothing happens.

[Walter]

Thanks for the quick response @techmattr! 

May I reach out to your Dropbox associated email address to have a further look into this internally?

[techmattr]

I actually just got it to work. I had to bypass my GeoIP block in order to get all the functionality within the settings menu to work. So it appears a lot of the functionality within the settings is being served up from servers in China or Russia? I block China/Russia a bunch of stuff breaks. I unblock China/Russia it works. I can't say that makes me too comfortable.

[Walter]

I'm not aware of anything about this to be honest @techmattr. I'm glad you managed to find the culprit and resolve this matter though. 

If the conflict was due to a 3rd party app or service (the GeoIP block you mentioned) acting up, I'd suggest contacting them directly to ask for more information about this.

If there's anything else I can do from my end to help, please let me know as I'll be happy to follow up.