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My Deleted account

My Deleted account

Oday Abu-Smair
Explorer | Level 4
Urgently help is needed please!
I created a Dropbox account today that has a 2 GB space and downloaded it on my PC, but the thing is that the application started to back-up all the folders on my PC (needed and un-needed). After that, a message shown that the space is almost full, then i tried to delete some of the back-up files on the Dropbox, but I couldn't! So i decided to delete my account and so i did. As a result, all files disappeared from my PC . Then, I created a new user, but i couldn't restore the old files from the deleted account. How I can restore files from the my deleted account??!!
 
 
1 Accepted Solution

Accepted Solutions

Re: My Deleted account

Walter
Dropboxer
Hey @Oday Abu-Smair; welcome to our Community and sorry to hear you had issues with the computer backup feature.

I'm afraid we won't be able to help restoring any files from the account you deleted, from our end. 

Have you tried searching for them locally on your computer, be it in their original locations or the recycle bin perhaps?

While at it, you can also have a look at the cache folder to see if you can find anything there as well. 

I hope this helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: My Deleted account

Oday Abu-Smair
Explorer | Level 4

follow

Re: My Deleted account

Oday Abu-Smair
Explorer | Level 4

Secreen 1.pngsecreen 2.jpgsecreen 3.jpgsecreen 4.jpgSecreen 5.png

Re: My Deleted account

Walter
Dropboxer
Hey @Oday Abu-Smair; welcome to our Community and sorry to hear you had issues with the computer backup feature.

I'm afraid we won't be able to help restoring any files from the account you deleted, from our end. 

Have you tried searching for them locally on your computer, be it in their original locations or the recycle bin perhaps?

While at it, you can also have a look at the cache folder to see if you can find anything there as well. 

I hope this helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: My Deleted account

Oday Abu-Smair
Explorer | Level 4

Hi

Thank you for your reply.

 

In fact, I found the files inside a folder that named Dropbox (Old), but with no luck, there is no access as shown in the attached photo.Secreen 5.png

Re: My Deleted account

Walter
Dropboxer
Do you get the same error after moving them to another location on your computer @Oday Abu-Smair?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My Deleted account

Oday Abu-Smair
Explorer | Level 4

Thank you for your reply. I solved the issue yesterday.

Re: My Deleted account

Walter
Dropboxer
Glad to hear that @Oday Abu-Smair.

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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