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Re: My Dropbox account was deleted by the Dropbox team

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Anas1
Explorer | Level 4
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Hi,

My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

32 Replies 32

lessly
New member | Level 2
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I would like to reactivate an account that was closed due to inactivity.  I cannot find any way to contact support for this.

Daphne
Dropbox Staff
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I'm afraid that if the account has already been closed @lessly, that we wouldn't be able to restore the account to the same state as it was before.

 

If you'd like to, you could open up a new account with the same email address. However, it will be a brand new account without any associated to the previous account.

 

Hope this info helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Khaled Yassin
New member | Level 2
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My Dropbox account [Removed as per Community Guidelines] was deleted by the Dropbox team, how do i return ir back?

Jay
Dropbox Staff
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Hi @Khaled Yassin, what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sekiyika
Explorer | Level 3
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Hi, I have the same issue. My account has been deleted as I was inactive for over one year. But, those files are very important to me. How can I get them back?

Idna
New member | Level 2
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Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address? I have important documents which I must recover.

Looking forward to your reply!

Walter
Dropbox Staff
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Hey @sekiyika & @Idna; thanks for joining our discussion here.

If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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CityOfEvil
New member | Level 2
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I know its been a long time but is there anyway i can get my pics back ive been using another email so didn't see the one about this ty

Mark
Super User II
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@CityOfEvil 

No, sorry, once an account is removed for inactivity the files are permanently removed. 


 


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aguskristianto
New member | Level 2
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This problem same with me.
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Need more support?