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My Dropbox account was deleted due to inactivity, can I get back my referral space?

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My Dropbox account was deleted due to inactivity, can I get back my referral space?

Explorer | Level 3

Hi,

My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

1 Accepted Solution

Accepted Solutions
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Re: My Dropbox account was deleted by the Dropbox team

Dropboxer
Dropboxer

Hey there @Anas1, I hope you're well today!

To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

Please just check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

23 Replies 23
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Re: My Dropbox account was deleted by the Dropbox team

Dropboxer
Dropboxer

Hey there @Anas1, I hope you're well today!

To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

Please just check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: My Dropbox account was deleted by the Dropbox team

Explorer | Level 3

Ok 

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Re: My Dropbox account was deleted by the Dropbox team

New member | Level 2
New member | Level 2

Hi Team 

 

I have a similar issue , my account files  from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,

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Re: My Dropbox account was deleted by the Dropbox team

Dropboxer
Dropboxer

Thanks for joining us here @annudawn245!

If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.

The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.

Sorry that I can't be of much help with this, but do let me know if you have any questions.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: My Dropbox account was deleted by the Dropbox team

New member | Level 2
New member | Level 2

Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪
[Email address removed by moderator]

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Re: My Dropbox account was deleted by the Dropbox team

Super User II
Super User II

@Meegeeq wrote:

Please help, I missed the first emails and now my drop box was deleted. Can you please help?


You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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Re: My Dropbox account was deleted by the Dropbox team

New member | Level 2
New member | Level 2
My account was deleted, could you please reopen it.
Thanks
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Re: My Dropbox account was deleted by the Dropbox team

Dropboxer
Dropboxer

Hi @Udo2607. Welcome to our community! 

 

As @Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support

 

Cheers


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My Dropbox account was deleted by the Dropbox team

New member | Level 2
New member | Level 2

Hi,

My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!

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