cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Dropbox account was deleted due to inactivity, can I get back my referral space?

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Anas1
Explorer | Level 3

Hi,

My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

1 Accepted Solution

Accepted Solutions

Re: My Dropbox account was deleted by the Dropbox team

Daphne
Dropboxer

Hey there @Anas1, I hope you're well today!

To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

Please just check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

26 Replies 26

Re: My Dropbox account was deleted by the Dropbox team

Daphne
Dropboxer

Hey there @Anas1, I hope you're well today!

To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

Please just check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: My Dropbox account was deleted by the Dropbox team

Anas1
Explorer | Level 3

Ok 

Re: My Dropbox account was deleted by the Dropbox team

annudawn245
New member | Level 2

Hi Team 

 

I have a similar issue , my account files  from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,

Re: My Dropbox account was deleted by the Dropbox team

Daphne
Dropboxer

Thanks for joining us here @annudawn245!

If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.

The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.

Sorry that I can't be of much help with this, but do let me know if you have any questions.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My Dropbox account was deleted by the Dropbox team

Meegeeq
New member | Level 2

Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪
[Email address removed by moderator]

Re: My Dropbox account was deleted by the Dropbox team

Rich
Super User II

@Meegeeq wrote:

Please help, I missed the first emails and now my drop box was deleted. Can you please help?


You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

Re: My Dropbox account was deleted by the Dropbox team

Udo2607
New member | Level 2
My account was deleted, could you please reopen it.
Thanks

Re: My Dropbox account was deleted by the Dropbox team

Sanchez
Dropboxer

Hi @Udo2607. Welcome to our community! 

 

As @Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support

 

Cheers


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My Dropbox account was deleted by the Dropbox team

Nasip07
New member | Level 2

Hi,

My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Idna New member | Level 2
  • User avatar
    sekiyika Explorer | Level 3
  • User avatar
    Jay Dropboxer
  • User avatar
    Khaled Yassin New member | Level 2
What do Dropbox user levels mean?
Need more support?