My Dropbox account was deleted due to inactivity, can I get back my referral space?

[Anas1]

Hi,

My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

[Sanchez]

Hey @Nasip07, welcome to our community! 

Unfortunately, that isn’t possible. Once an account has been deleted because of inactivity, all data is deleted from our servers. This is done for privacy and security concerns. I wish I had better news. 

Take care

[jojobaies]

My Dropbox account was also deleted due to inactivity, can I get back my referral space? 

I have the same email for my old Dropbox account as well as my current one. I would just like to get my referral storage back since I worked hard on that. Thank you!

[Walter]

Hi @jojobaies; thanks for joining our Community and sorry for the late reply.

In your case, you can contact our support team directly and ask if this would be possible. 

Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible along with an email address we can reach you.

Let me know if you have any more questions. 

[Lj_johnson]

It was mainly for family an pictures my kids pictures when they were babies I was gone for awhile an unable to use the account

[mitten53]

I tried 6 months to get into my dropbox account.  I emailed dropbox.  NO SUPPORT.  I need to access my account--now they said it was deactivated--but I am trying to use it.  Please help. Thank you.  I cannot get any response from dropbox.  I had this account for at least 4-6 years.

[mitten53]

Daphane, might you ba able to help me?  Thank you!

[Daphne]

Hi there @mitten53, I'm sorry to hear you're having trouble with this!

Since you mentioned that you reached out to the Support team, can you let me know the ticket number (eg. #1234567) that you would have received for this?

Also, can you clarify for me how you were notified that your account was deactivated? Was there a long time period where you didn't access your Dropbox account?

Let me know - thanks!

[mitten53]

I reached out to support and they never replied--twice.  Now I cannot reach them because they deleted my account.  I accessed my account every few months.  They said it had been over a year.  That is when I reached out--before their deadline to close--but I never heard back.  Now, since they deleted my account I cannot email--unless I make a new account.

I am sad.

Denise

[Daphne]

When you reached out to our Support team, you would have received a ticket number for your case. So that I can check on this from my side, I'll need you to provide me with those @mitten53.

Can you also let me know how you were accessing your account? Was it through the website perhaps, or through one of the apps?

Keep me posted!

[Lj_johnson]

Yes mine was also deleted an had over 8years of my life on it can I just get back my files